Revuloop uses a token-based system for AI-powered features. Here's everything you need to know.
What Are Tokens?
Tokens are the currency used for AI features in Revuloop:
- AI Survey Generation: Create complete surveys with AI
- Question Enhancement: Improve individual questions
- Template Usage: Access premium templates
- Smart Surveys: Adaptive AI-powered survey responses
- Content Validation: AI-powered content checking
How Tokens Work
Token Costs
Traditional Survey Creation
- Survey Generation: 100 tokens base + 1 token per 5 questions
- Question Enhancement: 40 tokens (complex enhancements: 80 tokens)
- Template Usage: 60 tokens
- Content Validation: 20 tokens
Smart Surveys (Adaptive AI-Powered)
Smart Surveys use AI to generate follow-up questions based on respondent answers in real-time:
- Session Creation: 1 token (starting a Smart survey)
- Question Generation: 3 tokens per AI-generated follow-up question
- Response Analysis: 2 tokens per response (sentiment/quality analysis)
- Real-time Predictions: 0.4 tokens (typing suggestions)
- Fallback Questions: 0.2 tokens (pre-defined questions)
- Sentiment Analysis: 0.6 tokens per analysis
Estimated Smart Survey Cost: A typical 8-question session costs approximately 41 tokens (1 session + 24 question generation + 16 response analysis)
Token Sources
- Subscription Allocation: Monthly tokens with your plan
- One-Time Purchases: Buy token packages as needed
- Bonus Tokens: Signup bonuses and promotions
- Admin Adjustments: Refunds or service tokens
Types of Tokens
Subscription Tokens
- Allocated monthly with your plan
- FREE: 200 included tokens (0 monthly tokens)
- PRO: 2,000 tokens per month + 1,000 included tokens
- BUSINESS: 5,000 tokens per month + 2,000 included tokens
- Organization Tokens: Shared across all team members
Purchased Tokens
- Never expire
- Available across all plans
- Cost-effective packages
- Instant availability
Bonus Tokens
- Signup bonuses
- Promotional tokens
- Special offers
- Limited time availability
Checking Your Token Balance
Current Balance
View your tokens in:
- Sidebar token display
- Account dashboard
- Settings → Billing page
Token History
Track your usage:
- Token transactions
- Spending patterns
- Refunds and adjustments
- Monthly allocations
- Organization Usage: See team member token usage (for owners/admins)
Managing Your Tokens
Purchasing Additional Tokens
Available packages:
- Starter Pack: 500 tokens for $5 ($0.01/token)
- Value Pack: 2,000 tokens for $15 ($0.0075/token)
- Power Pack: 6,000 tokens for $40 ($0.0067/token)
- Enterprise Pack: 20,000 tokens for $100 ($0.005/token)
Token Usage Tips
- Use templates to reduce generation costs
- Enhance questions selectively
- Monitor usage with analytics
- Purchase in bulk for better rates
Token Expiration
Subscription Tokens
- Expire at end of billing period
- Cannot be carried over
- Use them or lose them
- New allocation each month
Purchased Tokens
- Never expire
- Available indefinitely
- Used before subscription tokens
- Best value for irregular users
Optimizing Token Usage
Smart Generation
- Provide detailed prompts
- Choose appropriate complexity
- Review before generating
- Use templates when possible
Strategic Enhancement
- Focus on key questions
- Batch similar enhancements
- Use preview before confirming
- Target high-impact improvements
Monitoring Usage
- Check balance regularly
- Set usage alerts
- Track spending patterns
- Plan purchases in advance
Smart Survey Optimization
Smart Surveys offer powerful AI-driven conversations but use tokens per response:
- Set Maximum Questions: Limit questions per session (default: 8, max: 15)
- Use Fallback Questions: Pre-defined questions cost less than AI generation
- Monitor Session Costs: Track token usage per Smart survey session
- Balance Depth vs Cost: Shorter conversations use fewer tokens
- Preview Mode: Test Smart surveys without using tokens
Token Refunds
Eligible for Refunds
- Billing errors
- Technical failures
- Duplicate charges
- Unsatisfactory AI output
Refund Process
- Contact support@revuloop.com
- Provide transaction details
- Explain the issue
- Receive token refund within 24 hours
Troubleshooting Token Issues
Common Problems
- Tokens not showing after purchase
- Unexpected token deductions
- Balance discrepancies
- Failed transactions
Solutions
- Refresh your browser
- Check transaction history
- Contact support
- Verify payment method
High-Volume Token Options
For high-volume users:
- Custom token packages
- Volume discounts
- Dedicated support
- Flexible terms
Contact support@revuloop.com for custom pricing.
Best Practices
- Monitor your balance regularly
- Purchase tokens in advance
- Use templates to save tokens
- Contact support for issues
- Plan usage with monthly allocation