Revuloop runs NPS, CSAT, and CES surveys with adaptive AI follow-ups that dig into every score, so your CX team walks into every review with the real “why”, not a number.
Revuloop runs NPS, CSAT, and CES surveys with adaptive AI follow-ups that dig into every score: automatically. No manual skip logic, no CSV exports. Themes, sentiment, and segment trends surface in the dashboard as responses come in, and the free plan includes unlimited active surveys with 150 responses/month plus the CX Scorecard (NPS/CSAT/CES/sentiment). Starter ($19/mo) removes Revuloop branding and turns on the full analysis, email campaigns and the API. Pro ($49/mo) removes the Smart Survey cap and adds closed-loop cases with SLAs, real-time alerts, the REST API, Embed SDK, and HMAC-signed webhooks; Business ($149/mo) adds executive and B2B account-health dashboards.
Static CX surveys give you a number and a half-filled comment box. They don't tell you which touchpoint is bleeding, which segment is trending down, or what to do about it.
Here's how Revuloop turns a two-star rating into an actionable CX signal, without a single manual follow-up email.
How satisfied were you with your recent experience? (1-5)
Replace the patchwork of NPS tools, CSAT widgets, and spreadsheets with an AI-native CX platform that tells you what's wrong and what to do about it.
An unhappy answer opens a case by itself, goes to the right team, and carries a deadline. You can see it is their third complaint in two months, and the accounts most likely to leave arrive as a ranked list before renewal. From Pro.
Run the three core CX metrics from a single platform. NPS responses auto-segment into promoters, passives, and detractors and roll into a deterministic CX Scorecard (NPS, top-2-box CSAT/CES, sentiment): free on every plan.
Instead of a generic 'Tell us more?' box, Revuloop asks the exact next question your best CX lead would: tailored to the score and the answer.
Open-text responses are tagged, themed, and sentiment-scored automatically. No more CSV marathons or manual coding.
Send a survey the instant a CX moment happens, a Zendesk ticket is solved or an Intercom conversation closes, with native event triggers. Add conditions, a send delay, or a per-customer cooldown, or fire from any other system via webhooks and the REST API.
Slice CX scores by plan, cohort, channel, or touchpoint to see which segments drive your promoters and which are quietly churning.
A detractor NPS or low-CSAT response trips an alert rule (severity up to CRITICAL) and can auto-open a triageable case with owner, priority, and SLA tracking. Alerts fan out to Slack, Teams, or email, so recovery happens in minutes, not weeks.
Revuloop is an AI-powered CX survey platform for running NPS, CSAT, and CES programs. Unlike static form builders, Revuloop uses an adaptive AI engine to ask tailored follow-up questions based on each respondent's score and previous answer, so every rating comes with the reason behind it, not a blank comment box.
Yes. Revuloop ships dedicated NPS and CSAT templates and supports any CES or Likert-scale question via its 20+ question types. Every score can trigger adaptive AI follow-ups that dig into the why, automatically themed and sentiment-scored by Revuloop's analytics pipeline.
Revuloop's 4-phase AI analytics pipeline automatically extracts themes, sentiment, patterns, and segments from open-text CX responses. Instead of manually coding comments, you get a ranked theme list, sentiment trends, and segment-level drivers directly in the dashboard.
Yes, and it's automatic. Connect Zendesk or Intercom and Revuloop sends a survey the moment a ticket is solved or a conversation closes, with optional conditions (e.g. only high-priority tickets), a send delay, and a per-customer cooldown. Revuloop also ships native integrations with Slack, Segment, Mailchimp, Notion, Zapier, and Make, and you can fire surveys from any other system via REST API, webhooks, or the Embed SDK.
Connect Zendesk in Settings → Integrations and Revuloop registers the webhook and trigger for you. Then add a trigger ('When a ticket is solved, send my CSAT survey'), and it fires automatically the moment the ticket is marked solved, emailing the requester. The same works for Intercom when a conversation closes. You can scope it with conditions, add a delay, and cap how often each customer is surveyed. Step-by-step setup guides for both are in the Revuloop Help Center.
Yes. Revuloop's closed-loop CX suite runs alert rules (threshold and anomaly detection, severity up to CRITICAL) that fire to Slack, Teams, or email the moment a detractor or low-CSAT response lands, and case rules can auto-open a triageable case with an owner, priority, and SLA clock so nothing slips. You can also subscribe to HMAC-signed webhook events (RESPONSE_SUBMITTED, CASE_CREATED, CX_ALERT_TRIGGERED) for your own systems. Cases and real-time alerts are on Pro.
SurveyMonkey and Typeform are static form builders. Every respondent sees the same questions and you manually code the comments. Revuloop adapts follow-ups in real time based on each score, auto-tags themes and sentiment, and fires events at CX moments via webhooks and native CRM integrations. The free plan includes unlimited active surveys and up to 150 responses per month.
Yes. Revuloop's analytics pipeline clusters respondents by segment profile, sentiment, and theme, and supports custom metadata on every response. Slice NPS, CSAT, or CES by plan, cohort, channel, or journey stage without exporting to a spreadsheet.
Yes. Revuloop is GDPR-compliant with a signed Data Processing Agreement, Article 18 processing-restriction enforcement inside the AI analytics pipeline, role-based access controls (OWNER, ADMIN, MEMBER, VIEWER, RESPONDER), and single sign-on (SSO) on the Business plan ($149/mo).
Start free and launch your first adaptive NPS, CSAT, or CES survey in minutes, or book a 30-minute demo and we’ll map Revuloop to your CX program together.