Learn about Revuloop's refund policy and subscription cancellation process.
Cancellation Policy
How to Cancel
- Go to Account Settings
- Click "Cancel Subscription"
- Select cancellation reason
- Confirm cancellation
- Receive confirmation email
When Cancellation Takes Effect
- Immediate cancellation: Access ends immediately
- End of period: Access continues until billing period ends
- You choose the timing during cancellation
What Happens After Cancellation
- Surveys remain in draft mode
- Data is preserved for 90 days
- Tokens are retained
- Can reactivate within 90 days
Refund Policy
Eligible Refunds
- Billing errors
- Duplicate charges
- Accidental purchases
- Service issues
Refund Timeframe
- Request within 30 days
- Full refund for unused period
- Prorated refunds for partial usage
- Processing takes 5-10 business days
Non-Refundable Items
- Tokens that have been used
- Partial months of service
- Cancellations after 30 days
- Violation of terms of service
Token Refunds
Unused Tokens
- Purchased tokens: Refundable within 30 days
- Subscription tokens: Not refundable
- Bonus tokens: Not refundable
Used Tokens
- No refunds for used tokens
- Exception for billing errors
- Case-by-case evaluation
Requesting a Refund
Refund Process
- Email support@revuloop.com
- Include account email
- Specify reason for refund
- Provide transaction details
- Wait for review (24-48 hours)
Required Information
- Account email address
- Transaction ID or invoice number
- Reason for refund request
- Any supporting documentation
Refund Methods
- Original payment method
- Same card used for purchase
- Bank transfers for large amounts
- PayPal for applicable transactions
Reactivating Canceled Accounts
Reactivation Window
- 90 days after cancellation
- Same plan and pricing
- All data restored
- Tokens remain available
Reactivation Process
- Sign in to your account
- Go to Account Settings
- Click "Reactivate Subscription"
- Confirm payment method
- Immediate access restored
Involuntary Cancellations
Payment Failures
- 3 retry attempts
- Email notifications sent
- Grace period of 7 days
- Account suspended after grace period
Recovering from Suspension
- Update payment method
- Pay outstanding balance
- Account reactivated immediately
- No data loss
Dispute Resolution
Billing Disputes
- Contact support first
- Provide detailed explanation
- Include relevant documentation
- Resolution within 5 business days
Chargeback Protection
- Work with us directly first
- Avoid chargeback fees
- Faster resolution
- Maintain good standing
Tips for Smooth Cancellation
- Cancel before next billing cycle
- Download important data
- Check for active surveys
- Keep account credentials