Stop reading 500 open-text NPS comments on a Friday night. Revuloop asks the follow-up question your best CSM would, and surfaces the real reason customers churn, automatically.
Revuloop turns flat NPS scores into churn-prevention playbooks. Every detractor gets an adaptive AI follow-up that asks what your best CSM would, then themes, sentiment, and root causes surface automatically across your whole book of business. Detractors auto-open closed-loop cases with SLAs, real-time alerts fire to Slack, Teams, or email, and every response rolls into a 0–100 account health score. Free plan includes 150 responses/month and the CX Scorecard; Smart Survey follow-ups, cases, and alerts unlock on Pro ($49/mo); executive and account-health dashboards on Business ($149/mo).
Static surveys give you a number. They don't tell you which accounts to save this week or why last quarter's detractors actually left.
Here's how Revuloop takes a single detractor score and hands your CSM a renewal playbook.
How likely are you to recommend us to a colleague? (0-10)
Replace stale NPS dashboards and Friday-night comment reviews with a system that tells you who to save, when to act, and what to say.
An unhappy answer opens a case by itself, goes to the right team, and carries a deadline. You can see it is their third complaint in two months, and the accounts most likely to leave arrive as a ranked list before renewal. From Pro.
Every detractor gets a tailored follow-up asking exactly what went wrong, so your CSMs walk into QBRs with context, not guesses.
Sentiment analysis on open-text responses flags at-risk accounts before they hit a renewal flag in your CRM.
Adaptive AI surfaces the real reason a customer downgraded, not the first excuse they gave in the cancellation flow.
Revuloop rolls every response into a 0–100 account health score with At-Risk, At-Threshold, and Healthy bands, no external CRM math required (Business plan).
A detractor spike or sentiment drop trips an alert rule and auto-opens a tracked case with owner, priority, and SLA clock. Alerts fan out to Slack, Teams, or email (Pro plan).
Slice NPS by plan, ARR band, industry, or CSM owner, and see which cohorts are trending toward churn.
When a detractor NPS or low-CSAT response lands, case rules can automatically open a tracked case with an owner, a priority (LOW to URGENT), a full activity timeline, and an SLA clock. Cases move through OPEN, IN PROGRESS, WAITING, RESOLVED, and CLOSED, so every at-risk customer gets a documented follow-up instead of a Slack thread that goes cold. Closed-loop cases and alerts are included on the Pro plan ($49/mo). Starter ($19/mo) covers the scorecard and the full analysis if you are not ready for cases yet.
Revuloop rolls survey responses up by account into a 0–100 composite health score with At-Risk, At-Threshold, and Healthy bands, plus CSM ownership and time-series snapshots so you can watch an account trend before renewal, no external CRM math required. B2B account-health rollup is a Business plan ($149/mo) feature.
All of them, including Free. Every plan gets the deterministic CX Scorecard (NPS with promoter/passive/detractor split, top-2-box CSAT/CES, and sentiment) computed in code, not estimated by an LLM. The Free plan includes 30-day trends along with 150 responses per month.
Alert rules run threshold and anomaly detection (a detractor spike, a sentiment drop) with severity from INFO up to CRITICAL, and fan out to Slack, Microsoft Teams, or email the moment they fire. You can also subscribe to HMAC-signed webhook events like CX_ALERT_TRIGGERED and CASE_CREATED for your own systems. Real-time alerts are included on the Pro plan ($49/mo).
Start free, run your next NPS campaign with adaptive follow-ups, and get a detractor root-cause report in one click, or book a 30-minute demo with our team.