Question 1

What is Revuloop?

Accepted Answer

Revuloop is a survey platform that reads your responses for you. You build and send the surveys you'd run anywhere else, NPS, CSAT, churn interviews, employee pulse, product feedback, and Revuloop hands back the report: themes, sentiment, segments, recommendations. Instead of staring at 500 free-text answers in a spreadsheet, you get the analysis already done.

Question 2

How does Revuloop work?

Accepted Answer

Three steps. Build: describe what you want to learn in plain English and get a full survey back with the right question types and skip logic. Run: every respondent gets tailored follow-ups based on what they just said, like a skilled interviewer. Read: themes, sentiment, segments, and recommendations land in your dashboard automatically. You spend your time deciding what to do, not coding free-text answers in a spreadsheet.

Question 3

Do I have to use the smart features, or can I just run a standard NPS survey?

Accepted Answer

You can use Revuloop as a pure standard-survey tool, NPS, CSAT, ratings, open text, multiple choice, matrix, skip logic, and never turn on a single smart feature. The free plan supports that fully. Smart follow-ups, survey generation, and automated analytics are layered on top: turn them on per-survey when you want depth, leave them off when you don't.

Question 4

Who is Revuloop for?

Accepted Answer

Teams that want to run their own surveys, NPS, CSAT, churn interviews, employee pulse, product feedback, and skip the part where someone spends a week reading open-text answers in a spreadsheet. If you have feedback to gather and need the analysis done for you, Revuloop is built for that. You're still the person deciding what matters; you just don't have to do the parsing.

Question 5

Do I need an analyst or data team to use Revuloop?

Accepted Answer

No. Revuloop handles the coding, theming, sentiment scoring, and summary automatically, that's the work that usually requires an analyst or hours of manual review. Your team's job is to decide what to do with the findings, not to produce them.

Question 6

How is Revuloop different from a regular survey tool?

Accepted Answer

Regular survey tools collect answers; Revuloop also makes sense of them. When a respondent gives a short, surprising, or negative answer, Revuloop asks the follow-up automatically using a 5-Whys-style root cause technique. And when the responses are in, the analysis is already done, themes, sentiment, segments, so you don't spend the next week reading 500 free-text boxes.

Question 7

How does Revuloop compare to SurveyMonkey, Typeform, and Google Forms?

Accepted Answer

SurveyMonkey, Typeform, and Google Forms collect responses; you're on your own to interpret them. Revuloop runs the survey and surfaces themes, sentiment, and patterns automatically so you can actually analyze what came back, and that includes the free plan, which has unlimited active surveys, up to 150 responses per month, and the CX Scorecard with AI sentiment and themes. Paid plans start at $19/mo (Starter) for advanced analytics, survey-over-time comparison, and email campaigns; the $49/mo Pro plan adds unlimited adaptive AI follow-ups, closed-loop CX case management, real-time alerts, and custom branding, capabilities those competitors typically lock behind higher-tier or enterprise pricing.

Question 8

Is Revuloop free to use?

Accepted Answer

Yes. The free plan includes unlimited active surveys, up to 150 responses per month, 20+ question types, survey generation from a plain-English prompt, basic analytics, the CX Scorecard (NPS/CSAT/CES/sentiment), and 200 tokens for smart-survey follow-ups. No credit card required, enough to run a real feedback program before deciding whether to upgrade.

Question 9

How much does Revuloop cost?

Accepted Answer

Revuloop has five tiers. Free ($0) includes the CX Scorecard (NPS/CSAT/CES/sentiment) with 30-day trends, 1 active Smart Survey, automated AI analytics, 200 one-time AI tokens, unlimited static surveys, and 150 responses/month. Starter ($19/month or $209/year) adds advanced analytics with custom filters, survey-over-time comparison, email invitations with scheduling and reminders, response tagging, unlimited Smart Surveys, Ask-AI answers about your results, and 1,000 responses/month. Pro ($49/month or $539/year) adds closed-loop CX case management with SLA tracking, real-time CX alerts to Slack, Teams, or email, unlimited CX trend history, custom branding, and 5,000 responses/month. Business ($149/month or $1,639/year) adds account-level CX with health scores, role-based & executive dashboards, and 25,000 responses/month. Enterprise is custom, talk to us about larger feedback programs. Annual billing gives one month free, and AI tokens are sold separately from $5 for 500 tokens so usage scales independently of the subscription.

Question 10

What question types does Revuloop support?

Accepted Answer

Revuloop supports 20+ question types including short text, long text, single choice, multiple choice, checkbox, dropdown, rating, scale, slider, NPS, sentiment, matrix, ranking, date, number, email, phone, website, and file upload. NPS and sentiment are CX-native types that feed the CX Scorecard directly. Every question type works with skip logic and adaptive follow-ups, so surveys can branch intelligently on any response.

Question 11

Do I need survey-design experience to use Revuloop?

Accepted Answer

No. Describe what you want to learn in plain English, for example, 'I want to understand why customers are churning after 3 months', and get a complete, expert-level survey back in seconds, with the right question types, branching logic, and best practices built in. Smart Surveys handle follow-up questions automatically, so you get interviewer-quality feedback without writing a single follow-up.

Question 12

Is Revuloop secure and GDPR-ready?

Accepted Answer

Yes. Revuloop encrypts data in transit and at rest, enforces role-based access controls, and only shares data with the disclosed subprocessors listed in our Data Processing Agreement. Revuloop is GDPR-ready with a signed DPA, data export tooling, and retention controls. Business and Enterprise plans include single sign-on for your team.

Question 13

How does Revuloop compare to Qualtrics?

Accepted Answer

Revuloop is the modern alternative to Qualtrics for teams that want adaptive surveys and automated theme and sentiment analysis, without an enterprise contract or a dedicated research team. Qualtrics XM is the standard for global enterprises with six-figure budgets and PhD-grade methodology. For 95% of NPS, CSAT, churn, employee pulse, and product-feedback workloads, Revuloop replaces Qualtrics at a fraction of the cost, public pricing starts at $0, with paid plans from $19/mo (Starter), Pro at $49/mo, and Business at $149/mo.

Question 14

How is Revuloop different from Jotform?

Accepted Answer

Jotform is a form builder; Revuloop is a feedback platform. Jotform generates a static form from a prompt, once rendered, every respondent sees the same fields. Revuloop also asks 2-4 follow-up questions tailored to each respondent's answer, then auto-extracts themes, sentiment, segments, and root causes. For operational forms (registrations, payments, signatures, lead capture) Jotform remains the right pick. For feedback as a discipline, voice-of-customer, NPS, churn interviews, employee pulse, product research, Revuloop is purpose-built.

Question 15

Does Revuloop close the loop on negative feedback?

Accepted Answer

Yes. Revuloop's CX suite turns a single bad score into tracked follow-up work automatically. A detractor or low-CSAT response can open a prioritized case with an owner and an SLA clock, fire a real-time alert to Slack, Teams, or email, and roll up into a 0–100 health score on that customer's account. The CX Scorecard (NPS/CSAT/CES/sentiment) is on every plan, including Free; closed-loop cases and real-time alerts come with Pro; and account-level health rollups come with Business, no copy-pasting feedback into a separate ticketing tool.

Question 16

How do I distribute surveys and collect responses?

Accepted Answer

Share a public link or QR code, embed the survey directly on your site (popup, slider, or inline), or send email invitations with scheduling and automatic reminders. You can also trigger surveys automatically from events in Zendesk and Intercom, a solved ticket or closed conversation sends a survey the moment it happens. Public links and QR codes are available on every plan; email campaigns start on Starter and web embeds on Pro. SMS and WhatsApp distribution is coming soon on Pro and Business.

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