Revuloop's CX section turns a moment (a survey response) into a measurement (NPS/CSAT/CES/sentiment), the measurement into an action (an assigned, SLA'd case + a real-time alert), and the actions into patterns (trends, drivers, themes) leaders and CSMs can run a program on.
The flow
- Measure: every CX survey produces a deterministic CX Scorecard (NPS, CSAT, CES, sentiment).
- Act: case rules auto-open closed-loop cases and alert rules fire real-time notifications when feedback needs a human.
- Analyze: role/exec dashboards roll CX up across the org; account-level CX rolls it up by customer with health scores.
What's in the CX section
- Overview: your CX scorecard + open case/alert counts at a glance.
- Cases: the closed-loop Case Inbox (auto-opened from detractor/high-effort responses).
- Alerts: real-time CX alerts that fired on your rules.
- Accounts: account-level CX rollup + health (Business).
What each plan unlocks
| Capability | Free | Pro | Business |
|---|---|---|---|
| CX Scorecard (NPS/CSAT/CES/sentiment) | Yes | Yes | Yes |
| Trend history | 30 days | Unlimited | Unlimited |
| Closed-loop case management | No | Yes | Yes |
| Real-time CX alerts | No | Yes | Yes |
| Role/executive CX dashboards | No | No | Yes |
| Account-level CX + health | No | No | Yes |
The scorecard is free on every plan. The workflow (cases, alerts) is Pro+, and the program layer (role dashboards, account rollup) is Business. See Understanding Subscription Plans.
On a Free plan? Start a 14-day CX free trial (no credit card) to use the entire suite at the Business level. A guided wizard and one-click sample data get you a populated dashboard on day one.
Get started
- Build a CX survey: pick the CX metric (NPS / CSAT / CES / Sentiment) in the builder's Setup tab, or let Auto-detect classify it from your questions. See CX Scorecard.
- On Pro+ (or during the free trial), open CX → Rules and build case rules and alert rules so detractors get caught automatically. See Build CX trigger rules, Closed-loop case management, and Real-time CX alerts.
- Connect Slack (or Teams) in Settings → Integrations so alerts reach your team where they work.
- On Business, link responses to accounts (add an `?accountId=` value to your survey link) to unlock health scores and the at-risk worklist. See Account-level CX.