Every CX survey gets a CX Scorecard: the canonical NPS, CSAT, CES, and sentiment figures, computed in code (not narrated by AI) so they're always correct and consistent.
What it measures
- NPS: promoters (9–10), passives (7–8), detractors (0–6); score = %promoters − %detractors. Flagged as "insufficient" under 30 responses.
- CSAT: top-2-box % (the top two scale points) plus the mean of your satisfaction question.
- CES: effort top-2-box % and mean of your effort/ease question.
- Sentiment: positive / neutral / negative split, from the sentiment question or per-response sentiment scoring.
How a survey becomes a "CX survey"
Revuloop classifies each survey by its primary CX metric (NPS, CSAT, CES, Sentiment, or a mix). You can:
- Let Auto-detect classify it from your question types (an `nps` question → NPS; a satisfaction rating → CSAT; an effort question → CES), or
- Pin it explicitly in the builder's Setup tab under CX Metric (NPS / CSAT / CES / Sentiment / Not a CX survey).
Surveys created from a CX template (NPS, CSAT, CES) are classified automatically.
Where to find it
- On the per-survey analytics page (the scorecard strip), and
- On the dashboard CX tile, and
- In the CX → Overview (Pro+).
Trend history by plan
The scorecard is available on every plan, including Free. Trend history is capped on Free and unlimited on paid plans:
| Plan | Trend history |
|---|---|
| Free | 30 days |
| Pro | Unlimited |
| Business | Unlimited |
Tip: NPS needs ~30+ responses to be stable. Revuloop flags the score until you cross that threshold rather than showing a misleading number.