The CX program dashboard rolls CX up across all your surveys so leaders see one number that moves and the story behind it.
What it shows
- Org-wide rollup of NPS, sentiment, and open-case load, sliceable by department, segment, survey, region, and product line.
- Per-product / per-region trend over time (e.g. "EufyCam S3 CES over the last 6 months").
- Drivers (statistical key-driver analysis) and theme extraction to explain *why* a metric moved.
Where region & product come from
Region and product-line are resolved from response context (hidden fields / merge context / URL params) using conventional keys (`region`, `device_model`, `product_line`, …). Once present they become dashboard slice dimensions and trend lines.
The CX Manager role
A dedicated CX_MANAGER organization role sees a department-scoped view of the dashboard: every rollup query is restricted to their department(s), so frontline managers get their slice without org-wide access.