Common Issues and Solutions

Here are quick solutions to the most frequently encountered problems in Revuloop.

Account and Login Issues

Can't Sign In

Problem: Unable to access your account

Solutions:

1. Check Email/Password: Ensure correct credentials
2. Reset Password: Use "Forgot Password" link
3. Clear Browser Cache: Remove stored data
4. Try Different Browser: Switch to Chrome, Firefox, or Safari
5. Check Caps Lock: Ensure proper capitalization

Email Verification Problems

Problem: Verification email not received

Solutions:

1. Check Spam Folder: Look in junk/spam folders
2. Wait 10 Minutes: Emails can be delayed
3. Resend Verification: Click "Resend" button
4. Check Email Address: Verify spelling is correct
5. Contact Support: If still not received

Magic Link Not Working

Problem: Magic link expired or not working

Solutions:

1. Check Expiration: Links expire after 15 minutes
2. Request New Link: Generate fresh magic link
3. Check Email Client: Some clients break links
4. Copy Full URL: Copy entire link manually
5. Try Different Device: Use phone or different computer

Survey Creation Issues

AI Generation Failures

Problem: AI survey generation not working

Solutions:

1. Check Token Balance: Ensure sufficient tokens
2. Provide More Detail: Give specific, detailed prompts
3. Select Correct Industry: Choose appropriate category
4. Simplify Request: Start with basic survey
5. Try Different Approach: Use different wording

Questions Not Saving

Problem: Survey questions disappear or don't save

Solutions:

1. Check Internet Connection: Ensure stable connection
2. Save Frequently: Click save button regularly
3. Refresh Page: Reload and try again
4. Clear Browser Cache: Remove stored data
5. Try Different Browser: Switch browsers

Preview Not Loading

Problem: Survey preview not displaying correctly

Solutions:

1. Refresh Page: Reload the preview
2. Clear Cache: Clear browser cache and cookies
3. Check Ad Blockers: Disable ad blocking extensions
4. Try Incognito Mode: Use private browsing
5. Different Browser: Try Chrome, Firefox, or Safari

Token and Billing Issues

Tokens Not Appearing

Problem: Purchased tokens not showing in account

Solutions:

1. Wait 5-10 Minutes: Processing can take time
2. Refresh Page: Reload your dashboard
3. Check Email Confirmation: Verify purchase completed
4. Clear Browser Cache: Remove stored data
5. Contact Support: With transaction details

Payment Failures

Problem: Token card declined or payment failed

Solutions:

1. Check Card Details: Verify number, expiration, CVC
2. Billing Address: Ensure address matches card
3. Sufficient Funds: Check account balance
4. Contact Bank: Verify no restrictions
5. Try Different Card: Use alternative payment method

Subscription Issues

Problem: Subscription not activating or billing incorrectly

Solutions:

1. Check Billing Status: Review account settings
2. Verify Payment Method: Ensure card is valid
3. Review Plan Details: Confirm selected plan
4. Check Email Receipts: Verify transactions
5. Contact Billing Support: Email support@revuloop.com

Survey Distribution Issues

Links Not Working

Problem: Survey links not accessible to respondents

Solutions:

1. Check Survey Status: Ensure survey is published
2. Verify Link Format: Ensure complete URL
3. Test in Incognito: Try private browsing
4. Check Restrictions: Verify no password/IP restrictions
5. Generate New Link: Create fresh share link

Low Response Rates

Problem: Not receiving enough survey responses

Solutions:

1. Improve Distribution: Use multiple channels
2. Optimize Timing: Send at optimal times
3. Shorten Survey: Reduce number of questions
4. Add Incentives: Offer rewards for completion
5. Better Messaging: Improve invitation copy

Email Deliverability

Problem: Survey invitations going to spam

Solutions:

1. Authenticate Domain: Set up SPF/DKIM records
2. Improve Subject Lines: Avoid spam trigger words
3. Gradual Sending: Don't send all at once
4. Clean Email Lists: Remove invalid addresses
5. Monitor Reputation: Check sender reputation

Analytics and Reporting Issues

Charts Not Loading

Problem: Analytics charts not displaying

Solutions:

1. Refresh Page: Reload the analytics page
2. Clear Browser Cache: Remove stored data
3. Check Browser: Use supported browser
4. Disable Extensions: Turn off ad blockers
5. Wait for Data: Ensure responses exist

Export Problems

Problem: Cannot export data or reports

Solutions:

1. Check File Format: Verify supported format
2. Reduce Data Size: Export smaller date ranges
3. Clear Browser Cache: Remove stored data
4. Try Different Browser: Switch browsers
5. Check Popup Blockers: Allow downloads

Missing Data

Problem: Some responses not appearing in analytics

Solutions:

1. Wait for Processing: Data can take 5-10 minutes
2. Check Filters: Verify no filters applied
3. Refresh Data: Reload analytics page
4. Verify Time Range: Check date filters
5. Contact Support: If data still missing

Performance Issues

Slow Loading

Problem: Revuloop loading slowly

Solutions:

1. Check Internet Speed: Test connection speed
2. Clear Browser Cache: Remove stored data
3. Close Other Tabs: Reduce browser load
4. Restart Browser: Close and reopen browser
5. Use Faster Connection: Switch to better internet

Browser Compatibility

Problem: Features not working in your browser

Solutions:

1. Update Browser: Use latest version
2. Enable JavaScript: Ensure JavaScript is enabled
3. Disable Extensions: Turn off interfering extensions
4. Try Different Browser: Use Chrome, Firefox, or Safari
5. Clear Cache: Remove browser data

Mobile Issues

Problem: Problems using Revuloop on mobile

Solutions:

1. Use Mobile Browser: Try Chrome mobile or Safari
2. Update Browser: Ensure latest version
3. Clear Cache: Remove mobile browser cache
4. Restart App: Close and reopen browser
5. Try Desktop: Use computer if urgent

Getting Additional Help

Self-Help Resources

• Help Center: Comprehensive guides and tutorials
• Video Tutorials: Step-by-step visual guides
• FAQ Section: Answers to common questions
• Best Practices: Tips for optimal usage

Contacting Support

• Email Support: support@revuloop.com
• Response Time: Within 24 hours
• Include Details: Describe issue specifically
• Attach Screenshots: Visual evidence helps
• Provide Account Info: Include email address

What to Include in Support Requests

1. Describe the Problem: What's not working?
2. Steps to Reproduce: What did you do?
3. Expected Behavior: What should happen?
4. Actual Behavior: What actually happened?
5. Browser/Device: What are you using?
6. Screenshots: Visual evidence
7. Error Messages: Exact error text

Escalation Process

1. Initial Response: Support team acknowledges
2. Investigation: Team investigates issue
3. Resolution: Solution provided
4. Follow-up: Confirm issue resolved
5. Escalation: Manager review if needed

Emergency Support

For critical issues:

• Email: support@revuloop.com
• Include "URGENT": In subject line
• Explain Impact: How it affects your work
• Business Hours: Faster response during business hours

Most issues can be resolved quickly with these solutions. If you need additional help, our support team is here to assist you.